Troubleshooting
and Support procedure (Get Support):
Troubleshooting
and Support procedure (Get Support):
1. Make sure that you are running the latest version of Outlook Express Duplicate Killer on your workstation. You can download the latest product release from the 4Team Corporation Outlook Express Duplicate Killer website using the Try Now link.
2.
Update your Outlook Express with the latest
updates that improve the stability and security of Microsoft Outlook Express.
Click here to go to the
Microsoft Windows Update website. To check for updates in Windows Vista,
go to Control Panel
Security Check
for Updates.
3. Check System Requirements.
4. Refer to Installation procedure.
5. Search the product FAQ.
6. Contacting Support: If you cannot solve your problem by any of the previous steps, please send a Bug Report e-mail (Outlook Express Duplicate Killer toolbar→ About button→ Report a Problem...) to support@4team.biz, or submit the Online Support Form, or use Live Help with the following information:
A detailed description of the problem. Include the steps you have already taken to fix the problem, and where appropriate, the steps to take in order to repeat the problem.
The Product version that you are running (Outlook Express Duplicate Killer toolbar→ About button).
The operating system and Outlook Express version of the computer running the product.
Screenshots if available (press PrintScrn on the keyboard and paste (Ctrl + V) to Word® or any available picture editor).
Note: Please remember to keep all conversation history when you reply to our e-mails.
Click here to submit the Online Support Form.
We provide full support for product trial
and full versions:
· By e-mail at: support@4team.biz and Online Support Form.
· By telephone at: +1 (954) 796-8161 (pre-sale questions, activations, billing)
· By “Live Help” at http://outlookexpress.duplicatekiller.com or www.4team.biz/.
To buy the license, please click here.*
· All our customers who purchase the program or add a new license are eligible to get free updates for one year from the purchase date.
· If you are looking for other 4Team products for Microsoft Outlook, you can get them at significantly discounted prices; just send us an e-mail with your order number, product name, and number of licenses that you wish to purchase.
!!! Note: We do not provide support for Microsoft Outlook Express and Windows Mail; please refer to the resources at Microsoft website.
* Make sure that your computer is connected to the Internet if you want to use this page for orders and support.
Outlook
Express Duplicate Killer website